Traverse City Record-Eagle

Archive: Tuesday

May 7, 2013

Smart911 service kicks off today

TRAVERSE CITY — Grand Traverse County today becomes the first county in Michigan to start an online service that gives 911 responders and operators more information about callers.

Smart911 is a free service that allows citizens to create online profiles linking personal information — home and work addresses, medical history, pictures, even pets — to their phone numbers.

Jamel Anderson, director of Grand Traverse County Central Dispatch, said people can choose to add as much or as little information as they choose.

She said it would help provide responders with more accurate locations of people who call on cell phones, relay special needs information on patients, or distribute pictures of missing children faster.

“We can relay that information that much faster to get the right treatment as fast as possible,” she said.

People can create profiles starting today at Personal information can only be accessed when a 911 call is made and profiles are available to any dispatch system participating in the service.

Anderson said Grand Traverse County is partnering with local agencies to help people sign up for the service.

The software was developed by Framingham, Mass.-based Rave Mobile Safety.



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