Traverse City Record-Eagle

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June 28, 2013

Rider not thrilled about losing door-to-door service

TRAVERSE CITY — Virginia Ruiz has no driver’s license and relied on buses for decades. But she’s given up on the new Bay Area Transportation Authority bus service model — at least for now.

“I only tried it once, and that was enough,” she said.

Ruiz, 90, was used to BATA’s dial-a-ride service, which picked her up at her apartment off Cherry Bend Road in Leelanau County and took her directly to her destination. She just needed to schedule the ride ahead of time.

BATA’s new model eliminates that door-to-door service. Now “Link” buses, scheduled ahead of time, pick up riders from their homes and drop them off at transfer stops. Riders are then picked up by fixed-route “Loop” buses. Sometimes riders have to transfer buses again before reaching their destination, depending on the route. The changes will eliminate an estimated 55,000 bus miles annually, but the elderly and disabled can find the transfers challenging.

Ruiz said she was dropped off at a transfer stop on M-22, where she waited an estimated 15 minutes for a Loop bus to come along.

“It was supposed to be five minutes, but it was a long five minutes,” she said. “There was no place to sit down, not a tree around. Just a big rock. I have pain if I stand any length of time.”

Her June 13 bus ride to the grocery store took 1 ½ hours instead of the usual 20-minute dial-a-ride, she said.

Tom Menzel, BATA’s executive director, said BATA can’t efficiently run a door-to-door service.

“We are a public transit. We are not a cab service, and for years many people have used us like that,” he said.

As for providing benches for waiting riders, Menzel said 16 grant-funded shelters will be installed in September. It’s too expensive to buy benches before then, he said.

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