Extended child care staffers are supposed to note when students leave the child care room for any reason and note when they return. That didn’t happen Thursday morning, Cousins said.
Why the parent’s voicemail sat idle for two hours remains unclear.
TCAPS administrators continue to review the situation, Cousins said. He did not know if Wells or any other TCAPS employees will face further discipline.
Wells could not be reached for comment.
District officials implemented several policy changes to ensure the mistake is not repeated, including cross-checking any unverified student absences with the child care parent check-in list.
Cousins apologized to the parents of the student for any anxiety caused by the event.
“We will catch this the next time, if it occurs,” Cousins said.
District officials would not release the name of the student or his parents, citing the federal Family Educational Rights and Privacy Act.