Traverse City Record-Eagle

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May 10, 2014

MPSC: Be wary of scammers

TRAVERSE CITY — The Michigan Public Service Commission warned people across the state about telephone scams.

Officials warned utilities about scams in which the caller demands people pay their utility bills using a prepaid card.

The warning wasn’t prompted by any consumer complaints, said Gary Kitts, the MPSC executive director.

“We do these consumer tips periodically. There’s nothing unusual about this one,” Kitts said.

The MPSC received its last tip in January 2013, Kitts said.

The MPSC recommends customers who are pressured by people on the phone who demand immediate payment or personal information should hang up and call the customer service number on their utility bill.

A Traverse City Light & Power customer did even more than that several weeks ago, said Jessica Wheaton, the TCL&P marketing and community relations coordinator.

“This customer was smart enough to say, ‘Let me follow up with you and get a phone number,’” Wheaton said.

The customer then contact TCL&P officials, who passed on the number to police, Wheaton said.




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