Rossbach said caseworkers already knew which clients required supervision because it was in their service plans. His stepson, Michael Hauler, for example, was once found wandering in the parking lot at Grand Traverse Industries, where he attended a program.
“He had escaped and needed more supervision,” he said. “The case managers knew all that stuff. It was nothing more than Paffhouse turning to his operations manager and saying, ‘Get your case managers on the phone and give me the names of all those who have vulnerabilities.’ We’re talking a few minutes of effort here.”
The board previously reprimanded Paffhouse for failing to adequately discipline staff workers in the bus case.
A former Northern Lakes client advocate is suing the agency and contends Paffhouse fired him after he unearthed a pattern of employee failures to protect the agency’s disabled clients.